FAQs
Q: What does "Business Day" refer to for shipping delivery time estimates?
A: When estimating your order's arrival date, please do not include weekends and holidays.
Q: Can all items be shipped via Express service?
A: No. Some bulky or oversized items, cut-to-order fabrics or hazardous materials cannot be shipped via Express service. We will be happy to ship these items standard delivery. If you have items in your cart that require Express shipping, please enter a separate order.
Q: Do you ship to post office boxes?
A: Only orders shipping from our warehouse can ship to P.O. boxes and will be delivered within the United States by the U.S. Postal Service (USPS). Orders shipping directly from our manufacturers cannot ship to P.O. Boxes.
Q: Do you ship to rural route numbers?
A: Yes, standard shipping only.
Q: Can I send items to multiple addresses with the same order?
A: Not at this time. To ship items to different addresses, please enter separate orders for each address.
Q: Where is my Backorder?
A: At this time Dresslittly does not accept backorders. If an item is out of stock at the time of fulfillment we will ship the balance of your order and adjust your order total including shipping. In some cases, when your item is shipping directly from the manufacturer, we may notify you of a delay and hold your order until the manufacturer can ship it.
Q: Why was an item on my order canceled and will I be charged?
A: While we do our best to fulfill all of our orders, occasionally we have to cancel an item on an order due to availability. You will receive a separate email letting you know about this cancellation and your credit card will not be charged. When originally placing the order, we placed an authorization on your credit card or PayPal account which allows dresslittly.com to make sure the account is valid and has the necessary funds available to process your order. An authorization is a pending charge or hold on a payment account and is not a true charge. Your payment method will not be charged if we did not ship your order. The release of an authorization may also appear as a refund on a credit card statement, or the authorization may be deleted from the account entirely. The void may take 7 business days (or longer, depending on your bank) to appear.
Q: Why did my order come in multiple boxes or from multiple carriers?
A: We may ship your order to you in multiple boxes or via multiple carriers due to:
- The order size — large orders often are split into multiple boxes for more efficient delivery.
- The item's size — some items required special handling and packaging and thus a separate box.
- The item's source — some items will come to you directly.